As an empower, productive service provider in any field, this course provides tools and insight necessary to best understand the rich diversity of American society as it is today. While it is important to recognize that humans are humans, there are varying degrees of difference that enable us to be providers who have that additional compassion and empathy that make service recipients get the service they deserve, with fewer misunderstandings based on cultural differences.
This course touches on the reality that cultural differences are no longer limited to birthplace, religion, or heritage, but also on customs, lifestyle, use of language, and interpretation of differences.
Be a smarter service provider, know your clients better - this course will help.
|Contact Hours: 1||
Video Course Format: Video
|Instructional Level: Intermediate||BOC Level of Difficulty: Advanced|